Privacy Policy

Our Commitment to Your Privacy

At Inspire Wellness Therapy Inc., your privacy is extremely important to us. This Privacy Policy outlines how we collect, use, store, and protect your personal information in the course of providing therapy, counselling, life coaching, and wellness-related services, as well as through use of our website.

By accessing our services or website, you consent to the collection and use of personal information as described in this Policy.

Collection of Personal Information

We collect personal information only for purposes that are reasonable, necessary, and related to the services we provide. Wherever possible, we identify the purpose for collection at or before the time information is gathered.

Personal information may be collected when you:

• Book or attend services

• Complete intake, consent, or contact forms

• Communicate with us via email, phone, or website

• Use our website or booking platforms

Use of Personal Information

We collect and use personal information for purposes including, but not limited to:

• Providing therapy, counselling, or life coaching services

• Scheduling appointments and managing bookings

• Communicating with you regarding services

• Processing payments and maintaining records

• Meeting ethical, regulatory, and legal obligations

• Improving our services and client experience

Life coaching services are non-clinical and non-diagnostic. Information collected for life coaching is used solely to support personal growth, goal setting, and accountability, and is not used for diagnosis or treatment of mental health conditions.

We do not use personal information for purposes beyond those identified without your consent, unless required or permitted by law.

Retention of Personal Information

We retain personal information only for as long as necessary to fulfill the identified purposes and to comply with professional, legal, and regulatory record-keeping requirements. When information is no longer required, it is securely destroyed or anonymized.

Accuracy of Information

We take reasonable steps to ensure that personal information is accurate, complete, and up to date. Clients are encouraged to notify us of any changes to their personal information.

Safeguards and Security

We protect personal information using reasonable physical, administrative, and technological safeguards against loss, theft, unauthorized access, disclosure, copying, use, or modification.

These safeguards include secure electronic systems, password protection, and restricted access to client information.

Disclosure of Personal Information

We do not sell, trade, or share personal information with third parties except:

• With your consent

• When required by law

• When necessary to provide services (e.g., secure booking or payment platforms)

• To comply with regulatory or ethical obligations

What Is Personal Information?

Personal information may include, but is not limited to:

• Name, mailing address, email address, and phone number

• Date or year of birth, gender, and preferred language

• Appointment and payment history

• Information shared through emails, forms, phone calls, or sessions

• Other information necessary to provide requested services or improve service delivery

Personal Financial Information

Inspire Wellness Therapy Inc. does not store full credit card numbers in its electronic databases. Payment processing is handled through secure third-party platforms. Once a transaction is complete, only limited information (such as the last four digits of a card) may be retained for accounting and auditing purposes.

Website Use and Electronic Communication

Our website may collect limited technical information (such as browser type or IP address) to improve functionality and user experience. This information does not identify you personally.

Electronic communication, including email, may not be fully secure. By communicating electronically, you acknowledge and accept this risk.

Access to Personal Information

You may request access to your personal information or request corrections by contacting us. Requests will be addressed in accordance with applicable privacy laws and professional obligations.

Policy Updates

This Privacy Policy may be updated periodically to reflect changes in services, legal requirements, or business practices. Updates will be posted on our website, and continued use of our services indicates acceptance of the revised Policy.

Contact Information

Questions, concerns, or requests regarding this Privacy Policy may be directed to:

📧 inquiries@inspirewellnesstherapy.ca